1. Introduction

At Cloudrora, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or engage with our IT services. We are fully committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679 and the UK GDPR.

  1. Data We Collect

We collect personal data directly from you when you:

  • Visit or interact with our website
  • Submit forms (e.g., contact forms, newsletter sign-ups)
  • Request information about our services
  • Enter into a service agreement with us

The data we collect may include:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name and Job Title
  • IP Address and Location Data
  • Cookies and Usage Data (e.g., page views, clicks)
  1. Purpose of Data Collection

We process your data for the following purposes:

  • To respond to inquiries or service requests
  • To offer and improve our IT solutions and consulting services
  • To communicate updates, offers, or newsletters (with your consent)
  • To analyze and optimize the user experience on our website
  • To comply with legal obligations or resolve disputes
  1. Legal Basis for Processing

Our legal grounds for collecting and using personal data include:

  • Consent: You have given clear permission for us to process your data (e.g., newsletter subscription).
  • Contractual necessity: Data processing is necessary for fulfilling a contract with you.
  • Legal obligation: To meet regulatory or legal requirements.
  • Legitimate interest: To enhance our services, protect our business, and communicate with you where such interest is not overridden by your rights.
  1. Consent-Based Communication

With your explicit consent, we may contact you via:

  • Email to share newsletters, service updates, or marketing campaigns
  • Phone calls to follow up on your service inquiries or provide consultations

You can opt-in during form submission, and you may withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us directly.

  1. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to meet legal obligations. Once the data is no longer needed, we securely delete or anonymize it.

  1. Data Sharing & Transfers

We do not sell your personal data. However, we may share data with:

  • Trusted third-party service providers (e.g., email marketing platforms, CRM tools)
  • Regulatory bodies when required by law
  • Partners or subcontractors for the performance of services

Any data transfer outside the EEA or UK will comply with GDPR standard contractual clauses to ensure adequate protection.

  1. Your Rights

You have the following rights under GDPR:

  • Access – Request access to your personal data
  • Rectification – Correct inaccurate or incomplete data
  • Erasure – Request deletion of your data (“Right to be Forgotten”)
  • Restriction – Limit how we use your data
  • Portability – Request a copy of your data in a portable format
  • Object – Object to processing based on legitimate interests or direct marketing

To exercise these rights, please contact us at admin@cloudrora.com.

  1. Cookies & Tracking Technologies

Our website uses cookies to:

  • Analyze website traffic
  • Personalize user experience
  • Provide social media features

You can manage cookie preferences in your browser settings or via the cookie banner upon visiting our site.

  1. Data Security

We implement strong organizational and technical safeguards to protect your data, including:

  • SSL encryption
  • Secure data storage
  • Role-based access controls
  • Regular security audits
  1. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy regularly.

  1. Contact Us

If you have questions or concerns about our Privacy Policy or data practices, please contact:

Data Protection Officer
Email: admin@cloudrora.com
Address: Rue Edouard Dekoster 64 box 61 PIN code: 1140 EVERE, Brussels, Belgium

Your trust matters to us. We are committed to protecting your personal data and respecting your privacy choices.